Program Manager-Investigation Excellence Team, Central Operations
Core
Own root-cause classification and attribution logic for transportation execution data to uncover drivers behind DEA misses and drive continuous improvement.
Role type
Senior Program Manager (Data & Operations)
Builds
Scalable, automated investigation tooling (e.g., Quick investigation tooling) and reporting systems.
Domain
Logistics / Transportation / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, Root-cause analysis, Process automation, SQL, Tableau, Excel VBA, Stakeholder management, Reporting
Preferred skills
Kiro, Quick sight
Technologies
SQL, Tableau, Excel VBA, Quick sight, Kiro
Responsibilities
Generate and create reporting; Analyze data to outline reasons for under/over performance; Support delivery of productivity targets for KPIs; Ensure accurate recording and reporting of metrics; Identify hot spots and take actions to minimize impacts; Evaluate and implement opportunities for improving workflow processes and automation.
