Guest Experience Advisor
Core
Face-to-face guest service and problem-solving in a busy retail shopping centre environment.
Role type
Guest Experience Advisor (Retail)
Builds
Welcoming environment and guest satisfaction for McArthurGlen shopping centre visitors
Domain
Retail / Shopping Centre
Deliverable
product features
Required skills
Guest interaction, issue resolution, product promotion, administrative task management, multi-channel communication (face-to-face, email, social media), brand representation
Responsibilities
Engage with guests to address inquiries and resolve issues; Promote additional products and services to meet targets; Handle face-to-face, email, and social media feedback; Complete administrative tasks such as online gift card orders; Maintain a well-organized and stocked Guest Services area; Uphold high brand standards and a collaborative working environment