Support Client – Réseaux F/H
Core
Diagnose and resolve complex network incidents affecting Vusion's solutions deployed in retail and distribution client environments.
Role type
Senior IC network support engineer
Builds
Network stability and connectivity for retail clients using Vusion solutions
Domain
Retail / Network Engineering
Required skills
Network troubleshooting, Root cause analysis, Log analysis, Cloud monitoring, AI tool development, Technical documentation, Incident management, Performance testing, Stakeholder collaboration
Preferred skills
Wireshark, Nmap, Azure Monitor, Azure Log Analytics, IoT diagnostics, API analysis
Technologies
Wireshark, Nmap, Azure Monitor, Azure Log Analytics
Responsibilities
Analyze, diagnose, and resolve network incidents (LAN, WAN, VPN, Wi-Fi, security, site interconnection); Use monitoring and analysis tools to detect and localize anomalies; Analyze cloud platform logs and metrics to optimize network performance; Contribute to developing and improving AI tools for automated diagnostics; Perform network performance tests and audits to identify root causes; Write detailed incident reports and document investigations; Follow up on incidents to resolution; Maintain technical knowledge base and diagnostic procedures; Train internal teams on best practices; Escalate complex issues to R&D teams
Seniority
Senior, hands-on IC
