National Operations Manager
Core
Leads operational performance, site manager development, and programme quality across all Fulton Swim School locations.
Role type
Senior multi-site operations manager
Builds
Swim school operations, lesson delivery, and customer experience
Domain
Aquatics / Education / Recreation
Required skills
Multi-site operations leadership, commercial acumen, team coaching and development, quality assurance, KPI management, operational compliance, strategic planning, problem-solving
Preferred skills
Aquatics or education industry experience, swim teaching experience
Technologies
Operational systems, performance tracking tools
Responsibilities
Monitor KPIs including occupancy, revenue, and customer retention; coach and develop Site Managers; ensure consistent lesson quality and safety standards; conduct operational audits and compliance checks; drive continuous improvement and process scalability; support strategic growth initiatives.
Seniority
Senior, hands-on IC