FNB Community Advisor Alternative Channels
Core
Deliver exceptional customer experience by proactively understanding needs, providing tailored financial solutions, and directing customers to suitable service channels including eChannels and self-service.
Role type
Customer Advisor (Alternative Channels)
Builds
Customer relationships and sales results through contextual financial solutions
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer relationship building, Communication, Process compliance, Data analysis, Sales, Empathy, Product knowledge, Time management
Preferred skills
NQF Level 5 Certificate in Banking/Business Administration, FAIS recognition, Shift work flexibility
Technologies
eChannels, Self-service platforms