Servicedesk Medewerker
Core
Customer service agent coordinating fiber optic installation projects by contacting residents to schedule appointments and manage communications.
Role type
Customer service coordinator (telecom infrastructure)
Builds
Fiber optic network rollout schedules and resident communication plans
Domain
Telecommunications / Infrastructure
Deliverable
client delivery
Required skills
Dutch language proficiency, telephone communication, appointment scheduling, MS Office, written communication, project coordination
Responsibilities
Contacting residents by phone to schedule fiber optic connection appointments, managing resident inquiries via phone and email, sending information letters, logging conversations and progress in the system, coordinating with colleagues and project leadership
