Service Delivery Manager
Core
Managing client relationships, project delivery, and team performance for IT solutions and e-commerce programs.
Role type
Senior Service Delivery Manager
Builds
IT solutions and e-commerce products for clients
Domain
IT services / E-commerce
Required skills
Client relationship management, Product lifecycle management, Product Discovery leadership, Agile methodologies, E-commerce experience, Project/Program/Product management, Team leadership, Budget and resource allocation, Roadmap planning, Upsell/Cross-sell strategies
Preferred skills
Software development technical knowledge, Advanced English and Spanish
Responsibilities
Maintain healthy client relationships and ensure value delivery, Monitor and improve client NPS, Manage project backlogs and roadmaps, Direct Product Owners for new projects, Control project budgets and resource allocations, Ensure execution of action plans across areas, Support commercial teams in new project direction, Collaborate with Architecture and Design teams, Support financial decisions and ROI analysis, Lead and engage the team, Provide coaching and feedback to team members, Act as a technical support point for the team
Seniority
Senior, hands-on IC