Policy Manager, Consults and Escalations
Core
Resolve complex marketplace escalations and consults for Airbnb hosts and guests, developing principled policy enforcement guides and global policy improvements.
Role type
Senior policy manager (Trust & Safety)
Builds
Policy enforcement guides, automated detection workflows, and global policy frameworks
Domain
Information Technology / Marketplace Trust & Safety
Required skills
policy analysis, escalation resolution, cross-functional collaboration, critical thinking, data querying, AI tooling, stakeholder management, strategic planning, pattern detection, judgment
Preferred skills
AI prompt engineering, data visualization, workflow automation, executive communication
Technologies
AI tools, data query tools, visualization tools
Responsibilities
Drive complicated escalations to resolution, advise operations on policy gaps, collaborate with cross-functional stakeholders, build AI-assisted detection for repeat issues, query and visualize operational data, exercise final judgment on high-exposure escalations
Seniority
Senior, hands-on IC
