Donor Support and Insights Manager
Core
Lead the donor services team to enable data-driven fundraising, strengthen donor experience, and grow sustainable income through CRM management, analytics, and business intelligence.
Role type
Senior IC fundraising operations and donor insights manager
Builds
Donor acquisition, retention, and upgrade campaigns; supporter journey optimization; evidence-based decision-making culture
Domain
Not-for-profit / Children's social care / Fundraising
Required skills
CRM management (Raiser's Edge, Salesforce), data analysis (segmentation, cohort reporting), business intelligence (Power BI, Tableau), team leadership, project management, data governance, fundraising compliance, campaign performance reporting
Preferred skills
Tertiary qualification in data analytics, business, commerce, IT, fundraising, or marketing
Technologies
Raiser's Edge, Salesforce, Power BI, Tableau, Looker