Customer service logistica
Core
Managing order loading, logistics for Italy/international areas, and customer/freight carrier relations for a multinational food company.
Role type
Customer Service - Back Office - Logistics
Builds
Order fulfillment, export documentation, and logistics coordination for a food industry client
Domain
Food industry + Logistics
Required skills
Order management, export documentation, customer relationship management, supply chain coordination, warehouse coordination, claims handling, database management, payment monitoring, reporting, problem-solving
Preferred skills
English (C1/C2), ERP systems (SAP)
Technologies
Office Suite, SAP
Responsibilities
Manage customer requests (phone, email, chat) regarding products, services, orders, shipments, and complaints; Insert, monitor, and manage sales orders from receipt to delivery; Prepare and manage export documentation (packing lists, customs documents, certifications); Coordinate with Supply Chain for order production; Coordinate with finished goods warehouse for shipment organization; Handle returns, complaints, and disputes; Support internal sales network; Update and maintain customer database and profiles; Monitor payments and follow up on collections; Prepare customer service and back office activity reports; Identify, analyze, and resolve issues related to orders, shipments, or complaints; Collaborate with other departments (production, logistics, sales, administration) to ensure maximum efficiency and customer satisfaction