Supervisor-Housekeeping
Core
Supervise housekeeping operations, manage room status, coordinate with departments, and handle guest requests and reporting.
Role type
Housekeeping Supervisor
Builds
Clean guest rooms and maintain hotel operational standards
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Housekeeping operations, Property management software (e.g., IDS), Room status management, Staff allocation, Report preparation, Inventory management, Lost and found procedures, Cross-department coordination
Preferred skills
Telephone etiquette, VIP handling, Mini bar and laundry charge processing
Responsibilities
Allocate work for staff, update housekeeping data board, prepare room discrepancy and VIP amenity lists, post charges to guest folios, coordinate with engineering and front office, manage lost and found procedures, prepare monthly consumption reports, maintain missing/broken item register, handle room status changes, provide shift handovers