Quality Manager, Last Mile ACES - Quality
Core
Quality Manager for Amazon Logistics Last Mile Delivery Experience Team, focusing on operational performance governance, defect reduction, and continuous improvement of delivery processes.
Role type
Senior IC Quality Manager (Last Mile Logistics)
Builds
Last Mile delivery operations and customer delivery experience
Domain
Logistics / Supply Chain / Operations
Required skills
root cause analysis, corrective action planning, stakeholder management, continuous improvement (Lean/Six Sigma), metrics reporting, process standardization, escalation management, site auditing, training needs assessment
Preferred skills
white paper creation, executive presentation, cross-functional collaboration, data-backed decision making
Technologies
DBRs, WBRs, SIM tickets, specialized dashboards, SOPs
Responsibilities
Conduct root cause analysis and define corrective actions for delivery defects; Drive end-to-end continuous improvement programs and Kaizens; Manage structured escalation frameworks for station and cluster issues; Partner cross-functionally to diagnose quality gaps and execute solutions; Maintain stakeholder cadence for program updates and recommendations; Lead site Gembas and performance reviews to drive defect reduction.
Seniority
Senior, hands-on IC