Service Internal Project Manager
Core
Lead critical service programs and projects, driving cross-functional alignment, process improvements, and PMO development for a health technology company.
Role type
Senior IC Service Internal Project Manager
Builds
Standardized service processes, ERP/CRM application implementations, and service delivery programs
Domain
Health technology / Medical devices / Regulated environments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program and project management, ERP/CRM implementation, cross-functional team leadership, risk management, stakeholder influence, process improvement, analytical problem-solving
Preferred skills
Field service or customer service experience, creative and pragmatic thinking
Technologies
ERP, CRM
Responsibilities
Lead high-impact service programs managing scope, budget, resources, and timelines; Coordinate cross-functional teams for ERP/CRM integration; Identify risks and develop process improvement solutions; Mentor junior project managers and service innovation engineers; Drive best practices in a matrixed enterprise environment
Seniority
Senior, hands-on IC