Customer Experience Manager
Core
Leading end-to-end consumer research and insights initiatives to drive product, service, and experience decisions for Philips health technology products.
Role type
Customer Experience Manager
Builds
Consumer-facing content, onboarding experiences, support journeys, and launch-readiness plans for physical and digital health products.
Domain
Health technology, medical devices, consumer research
Deliverable
product features
Required skills
consumer research, qualitative and quantitative analysis, product lifecycle management, stakeholder management, cross-functional collaboration, data-driven recommendation
Preferred skills
digital product experience, global best practices, navigating ambiguity
Technologies
consumer care communication tools
Responsibilities
developing project plans and test strategies, identifying customer needs and pain points, partnering with global teams to improve touchpoints, driving product launches, championing continuous improvement
Seniority
Mid-level, hands-on IC