Club Experience Manager
Core
Lead customer experiences and manage a team to deliver exceptional service and social wellness programs at a health club.
Role type
Club Experience Manager
Builds
Member satisfaction, community engagement, and wellness initiatives
Domain
Health and fitness industry
Deliverable
product features
Required skills
Member experience management, team leadership, event execution, complaint resolution, performance monitoring, recruitment, digital engagement platforms
Preferred skills
Wellness program knowledge, community partnership development, adaptability, decision-making
Technologies
Digital engagement platforms
Responsibilities
Monitor and enhance member experience, manage access and usage of facilities, execute wellness programs and events, oversee maintenance of physical spaces, recruit and develop staff, track member satisfaction metrics
Seniority
Mid-level, hands-on IC
