(SSP/OP) Senior Manager/Assistant Director (Family Support)
Core
Develop operational policy and service management for Family Service Centres (FSCs) and Youth GO! Programme (YGP) to support vulnerable individuals and families.
Role type
Senior Manager/Assistant Director (Operations Planning)
Builds
Operational guidelines, referral protocols, and quality-based selection processes for social service agencies.
Domain
Social services / Public sector policy
Required skills
policy development, operational planning, stakeholder collaboration, project management, analytical thinking, writing
Responsibilities
Review KPIs and service standards for FSCs and YGP; contextualize and develop operational guidelines; maintain referral protocols; plan transition to quality-based selection processes; support policy reviews; supervise at least one staff member.
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