Service Delivery Manager
Core
Lead delivery of managed data center operations and structured cabling infrastructure for a major banking customer, ensuring high-performance service delivery within SLA frameworks.
Role type
Senior Service Delivery Manager (Physical Infrastructure)
Builds
Managed data center services and structured cabling solutions for financial institutions
Domain
Data Center Operations / Structured Cabling / Financial Services
Required skills
Service delivery management, SLA adherence, team leadership, stakeholder management, ITIL framework, structured cabling standards, risk management, compliance auditing, operational reporting, change control
Preferred skills
PMP certification, ISO/IEC 27001 knowledge, DCIM platform experience, DCIM certification
Technologies
ServiceNow, Remedy, DCIM platforms, CMDBs
Responsibilities
Manage full lifecycle of data center and cabling services, oversee rack and stack/cross-connects/equipment provisioning, lead technicians and subcontractors, conduct service performance reviews and generate SLA reports, ensure compliance with banking security and regulatory requirements, track incident trends and root causes
Seniority
Senior, hands-on IC with team leadership
