Senior Receptionist | Lumino Frankton Dental | Full Time
Core
Leading front-of-house operations and patient experience in a dental practice.
Role type
Senior Receptionist (Dental Practice)
Builds
Patient journey and practice efficiency
Domain
Healthcare / Dental
Deliverable
client delivery
Required skills
Appointment scheduling, payment processing, patient record management, team training, conflict resolution, financial administration, process improvement
Responsibilities
Managing appointments, recalls, and clinician schedules; processing payments and managing accounts; maintaining patient records; supporting onboarding of new team members; collaborating with clinicians to optimize scheduling; handling patient enquiries and resolving concerns; assisting with daily administration, banking, and reporting; identifying opportunities to improve practice performance.
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