Branch Operation Manager
Core
Oversee day-to-day operational and administrative activities of a bank branch, ensuring regulatory compliance, cash management, and customer service quality.
Role type
Branch Operations Manager
Builds
Bank branch operations and customer service delivery
Domain
Banking / Financial Services
Required skills
Cash management, Regulatory compliance, Customer service, Audit coordination, KYC verification, Team training, Process adherence
Preferred skills
Knowledge of banking products, Systematic approach, Multitasking, Technology adeptness
Technologies
Banking core systems, ATM management tools
Responsibilities
Manage branch cash transactions and reconciliation, Coordinate internal and external audits, Ensure adherence to regulatory compliances, Handle escalated customer complaints and queries, Train staff on process compliance and service quality, Oversee branch infrastructure and housekeeping