Data Center Technician (DCO), Data Center Operations
Core
Install, configure, and troubleshoot physical hardware and network infrastructure in high-density data centers to maintain cloud computing reliability.
Role type
Senior IC data center technician (hardware & network)
Builds
AWS global cloud infrastructure (servers, storage, networking, power, cooling)
Domain
Cloud computing infrastructure / Data Center Operations
Required skills
Hardware troubleshooting, Network protocol troubleshooting (TCP/IP, Ethernet, L2/L3), Physical layer remediation, Rack installation & configuration, Remote access management (IPMI, BMC), Inventory management, Project management basics
Preferred skills
AWS product knowledge (EC2, EBS, S3), Data manipulation (Excel), Vendor interaction
Technologies
Servers, Switches, Routers, Copper cabling, Optical fiber, RAID, BIOS, PXE, GRUB/LILO, ATS, IPMI, BMC
Responsibilities
Troubleshoot and resolve trouble tickets for systems and network hardware; Perform physical replacement of server and network device parts; Install and configure racks of hosts; Adhere to strict SOPs and security best practices; Meet 24x7 on-call requirements; Escalate high-severity issues to senior technicians or management; Collaborate with remote hands and third-party vendors.
Seniority
Mid-level, hands-on IC
