Technical Support Specialist
Core
Provide 24/7 technical support for critical field operations, ensuring compliance with the Manage the Job Cycle (MtJC) process and acting as a Subject Matter Expert for specific technology areas.
Role type
Senior IC technical support specialist (energy services)
Builds
Field operational continuity and technical knowledge base
Domain
Energy services / Drilling and completion
Deliverable
client delivery
Required skills
Analytical problem solving, technical coaching, knowledge management, cross-functional communication, independent work, on-call availability
Preferred skills
End-to-end drilling and completion process knowledge, data visualization, special project management
Technologies
Computer tools for data preparation and visualization
Responsibilities
Ensure compliance with the Manage the Job Cycle (MtJC) process, provide 24/7 support for critical field operations, share knowledge via best practices and case histories, follow up on field failures requiring technology involvement, raise alerts for unfamiliar technical issues, coach other technical resources, communicate issues to Engineering and Technology organizations, handle special projects