Customer Service Representative - Taumarunui
Core
First-line support for customers navigating digital banking tools, resolving disputes, and providing guidance on financial services.
Role type
Customer Service Representative
Builds
Customer support interactions and problem resolution for retail banking clients
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, digital tool proficiency, multi-tasking, problem-solving, regulatory compliance awareness
Responsibilities
Helping customers access online banking, resolving card disputes, explaining regulatory requirements, guiding customers to digital tools, managing multiple priorities
Seniority
Entry to Mid-level, hands-on IC
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