IT Lifecycle Team Lead
Core
Leading a team of IT Support Analysts to manage hardware lifecycle, asset tracking, and operational support for a global infrastructure firm.
Role type
Senior IC IT Lifecycle Team Lead
Builds
Hardware lifecycle management, asset inventory accuracy, and operational support processes
Domain
IT Infrastructure / Hardware Lifecycle Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentoring, Advanced Windows troubleshooting, Endpoint support, ITIL process adherence, CMDB management, Hardware procurement and budgeting, Vendor coordination, Cross-functional collaboration, Risk identification and status reporting
Preferred skills
Experience with AutoCAD, BIM, or Bentley products, Military service background, Design software support
Technologies
Windows, Microsoft 365, Ticketing systems, CRM/ERP environments
Responsibilities
Lead, coach, and mentor a team of Life Cycle Support Analysts; Provide day-to-day guidance and escalation support for incidents and service requests; Oversee multinational IT asset inventory and ensure accurate tracking; Coordinate hardware procurement, stock management, and replacement activities; Maintain and publish lifecycle operational reporting; Manage lifecycle exceptions and document business justification
Seniority
Senior, hands-on IC with people leadership
