Medical Registrations Office Manager
Core
Manage the overall registrations office function across all Doctor and Specialist client accounts, ensuring efficient operations, staff performance, and billing accuracy alignment.
Role type
Senior operations manager (medical registrations)
Builds
Registration processes and patient access workflows for medical practice clients
Domain
Healthcare administration / Medical billing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, team management, process improvement, KPI monitoring, policy development, stakeholder management, budget management, compliance management, analytical reporting, practice management systems proficiency
Preferred skills
None stated
Technologies
Practice management/billing systems, MS Office
Responsibilities
Oversee the full registrations office including supervisors and teams; Monitor performance and registration accuracy per account; Develop and implement registration policies and SOPs; Manage staffing, scheduling, recruitment, and performance reviews; Oversee escalations regarding medical aid queries and claim rejections; Work with billing management to align processes; Manage relationships with medical aid schemes; Act as escalation point for client queries; Ensure compliance with POPIA, HPCSA, and medical scheme regulations; Report on office performance and KPIs; Manage budgets and resourcing; Drive continuous improvement.
Seniority
Senior, hands-on IC with management oversight