HP Additive Manufacturing Customer Assurance Support Engineer
Core
Lead resolution of complex, high-impact product and quality escalations for HP's Additive Manufacturing portfolio, acting as the final technical authority for L4 cases.
Role type
Senior Customer Assurance Support Engineer (Escalation & Quality)
Builds
Systemic quality improvements, root cause analysis outcomes, and prevention strategies for AM products.
Domain
Additive Manufacturing / Industrial Equipment
Required skills
System-level troubleshooting, Root cause analysis, Cross-functional leadership, Technical documentation, Data analysis, Executive communication
Preferred skills
Additive Manufacturing experience, Electromechanical systems knowledge, Jira/CRM proficiency
Technologies
Jira, CRM systems, Data analysis tools
Responsibilities
Own L4 product and quality escalations end-to-end from intake to closure; Lead resolution of high-severity, multi-customer impact cases; Orchestrate cross-functional teams (R&D, Quality, Operations) without direct authority; Identify patterns in escalations to drive shift-left improvements; Mentor L3 engineers on advanced troubleshooting.
Seniority
Senior, hands-on IC with leadership scope
