Customer Service Consultant - Glen Innes
Core
First point of contact for members and customers at a vehicle testing centre, processing transactions and providing vehicle/driver-related solutions.
Role type
Customer Service Consultant
Builds
Vehicle and driver-related transactions, AA product referrals
Domain
Automotive / Motoring
Deliverable
product features
Required skills
Customer service experience, transaction processing accuracy, verbal and written communication, product recommendation, adaptability
Preferred skills
Automotive industry experience, intermediate computer skills, sales experience
Responsibilities
Processing vehicle and driver-related transactions, welcoming customers and understanding needs, promoting AA products, handling enquiries and resolving issues, maintaining professional standards, contributing to team goals
Seniority
Individual Contributor
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