Gerente AMS | Service Delivery Manager / Transition Manager(DTS) | Manager [tag01]
Core
Senior leader to mobilize and manage an SAP AMS contract, ensuring service excellence, governance, and client relationship management.
Role type
Senior Service Delivery Manager (SAP AMS)
Builds
End-to-end SAP service operations and delivery
Domain
Enterprise Software (SAP) / Managed Services
Required skills
SAP AMS contract management, Service Transition, Operational Governance, SLA/KPI Management, Executive Stakeholder Management, Team Leadership, SAP S/4HANA, ITIL Framework
Preferred skills
SAP S/4HANA migration, Digital Transformation, Energy/Utilities/Oil & Gas industry experience, SAP HCM/SuccessFactors certifications, PMP/ITIL certifications
Technologies
SAP S/4HANA, Fiori, BTP, Integration Suite, SAP ALM/Solution Manager, SAP FI, CO, FM, FSCM, MM, SD, IBP, TM, PM, PS
Responsibilities
Lead the transition of SAP services to a new operational model, Structure governance, processes, and service models, Coordinate knowledge transfer and operational readiness, Manage end-to-end SAP AMS operations post-go-live, Act as the primary interface between client and delivery teams, Ensure compliance with SLAs, KPIs, and contractual targets, Lead multidisciplinary functional and technical teams
Seniority
Senior, hands-on IC
