Program Manager, Middle Mile, ATS - Amazon Transportation Services
Core
Build a world-class logistics operation for outbound and returns networks, identifying defects end-to-end to improve service levels, reduce costs, and raise package quality.
Role type
Senior Program Manager, Logistics Operations
Builds
End-to-end transportation network performance and operational efficiency for Amazon's Outbound & Returns
Domain
Logistics / Supply Chain / Transportation
Required skills
Program management, Cross-functional leadership, Data analysis (SQL, Excel), Root cause analysis, Business case development, Demand forecasting, Stakeholder management
Preferred skills
End-to-end delivery experience, Process improvement leadership, Strategic communication
Technologies
SQL, Excel, Internal dashboards
Responsibilities
Monitor and analyze end-to-end outbound and returns performance metrics to detect defects and drive corrective actions; Pull and synthesize data from multiple sources to generate operational insights and measure improvement effectiveness; Lead cross-functional initiatives to address structural gaps in outbound flow and returns processing; Identify and size improvement opportunities across the network and build business cases to prioritize execution; Support demand forecasting and peak season planning to ensure capacity is secured; Prepare and present performance updates and strategic documents for leadership reviews.