Field Service Engineer Medical Imaging (based in Ghent or Aalst)
Core
Deliver hands-on and remote technical support, troubleshooting, repair, upgrades, and installation of medical imaging products for customers.
Role type
Field Service Engineer (Medical Imaging)
Builds
Medical imaging equipment reliability and customer satisfaction
Domain
Healthcare technology / Medical Imaging
Deliverable
physical/clinical work
Required skills
Troubleshooting, Product Repair & Maintenance, Equipment Installations, System Upgrades & Maintenance, Technical Documentation, Escalation Management, Service Operations, Project Planning & Management
Preferred skills
CT experience, Order Equipment Manufacturer (OEM) training
Technologies
Diagnostic imaging tools, diagnostic tools
Responsibilities
Perform onsite and remote troubleshooting, repair, and maintenance of medical imaging equipment; document service activities and findings in detail; manage customer escalations and complaints; prepare for service visits to achieve first-visit resolution; support business growth by identifying sales opportunities during visits; develop and maintain technical expertise on assigned products.
Seniority
Mid-level, independent contributor