Program Manager – Service Recovery
Core
Coordinate procurement, movement, and tracking of aircraft parts and materials to ensure timely resolution of material shortages in an MRO environment.
Role type
Program Manager – Service Recovery (MRO)
Builds
Aircraft maintenance operations and material flow for MRO clients
Domain
Aviation / MRO (Maintenance, Repair, Overhaul)
Deliverable
physical/clinical work
Required skills
Aircraft maintenance technical knowledge, SAP procurement and inventory management, Aircraft manual interpretation (IPC, CMN, ER/A, drawings, service bulletins), 8130 tag validation, Material sourcing processes, Organizational discipline, Cross-functional coordination
Preferred skills
Experience in aviation or MRO environments
Technologies
SAP
Responsibilities
Manage site-level shortage activity and reconciliation, Order parts from stock, OEMs, or surplus vendors, Oversee parts RTA process and AOG drop ship activity, Update MSNs and close shortages upon material receipt, Process Removal/Install transactions and manage inventory returns, Resolve issues in In Transit and Stationary Tracking Reports, Validate effectivity and alternate MPNs, Receive and stage AA kits and Nonroutine inventory, Support SOP development and quality audits, Coordinate daily with Service Recovery and Material Planning teams, Participate in daily production meetings to minimize aircraft TAT
