Pathways Worker – Central Intake Service CIS
Core
Frontline worker providing phone-based triage and face-to-face drop-in support to individuals and families experiencing or at risk of homelessness in the Northern Territory.
Role type
Community services intake and referral worker
Builds
A single, culturally safe entry point into the homelessness service system for the Northern Territory
Domain
Social services / Homelessness support / Indigenous community engagement
Deliverable
client delivery
Required skills
Intake and risk assessment, culturally safe engagement, advocacy, housing information provision, financial assistance coordination, warm referrals, knowledge of homelessness services and government policy impacts, working with non-English speakers, understanding of rapid rehousing and housing-first models
Preferred skills
Qualifications in Community Services, Social Work, or Psychology, experience in social service environments, knowledge of local Aboriginal communities and culture, understanding of emotional impact of crisis on children
Technologies
Computers, internet, electronic communication systems
Responsibilities
Conduct high-quality intake and risk assessments, offer customised support and advice, provide housing and financial assistance information, redirect callers to appropriate agencies, maintain a safe and child-friendly intake environment, participate in collaborative assessment meetings, work flexibly across multiple locations including phone and drop-in services
Seniority
Mid-level, hands-on IC