Process Improvement, Program Manager, External Fulfillment Operational Excellence
Core
Drive end-to-end process improvement initiatives using data-driven methodologies to scale Amazon's external fulfillment network in Brazil, focusing on operational efficiency and seller experience.
Role type
Senior Program Manager, Operational Excellence
Builds
Scalable operational processes, measurement frameworks, and launch playbooks for the external fulfillment network
Domain
E-commerce logistics / Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional collaboration, data analysis (Lean, Six Sigma, statistical analysis), KPI definition, process mapping, root cause analysis, stakeholder management, SQL, advanced Excel
Preferred skills
Stakeholder management at multiple organizational levels, end-to-end delivery, communicating results to senior leadership
Technologies
SQL, Excel (Pivot Tables, VLookUps)
Responsibilities
Lead process mapping sessions to identify bottlenecks; conduct root cause analysis and create value stream maps; facilitate workshops to develop streamlined solutions; monitor effectiveness of implemented changes; present data-backed recommendations to senior leadership
Seniority
Senior, hands-on IC
