Process Improvement, Program Manager, External Fulfillment Operational Excellence
Core
Lead end-to-end process improvement initiatives using data-driven methodologies to optimize Amazon's external fulfillment network in Brazil, focusing on operational efficiency and seller experience.
Role type
Senior Program Manager, Operational Excellence
Builds
Scalable operational processes, measurement frameworks, and launch playbooks for the external fulfillment network
Domain
E-commerce logistics / Supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data-driven process improvement, Lean/Six Sigma methodologies, Root cause analysis, Value stream mapping, Cross-functional collaboration, Stakeholder alignment, KPI definition, Program documentation
Preferred skills
Statistical analysis, Workshop facilitation, Strategic storytelling for leadership
Technologies
Lean, Six Sigma, Statistical analysis tools
Responsibilities
Drive process improvement initiatives to identify inefficiencies and deliver operational gains; Partner cross-functionally with Product, Engineering, and Program teams; Define and own success metrics including KPIs and dashboards; Architect scalable solutions to reduce manual effort; Maintain program rigor through documentation and runbooks; Influence senior leadership with data-backed recommendations; Align stakeholders across organizational layers to build consensus.
Seniority
Senior, hands-on IC
