Director, IT Program Management
Core
Lead enterprise delivery execution and redefine success metrics from task completion to business impact, ROI, and user adoption for the Business Technology organization.
Role type
Director, IT Program Management (Strategic PMO Leadership)
Builds
Enterprise delivery capabilities, standardized playbooks, and repeatable frameworks for the Business Technology portfolio.
Domain
Cloud contact center software / Enterprise IT / SaaS
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic thinking, operational execution, navigating ambiguity and scale, balancing governance with agility, data-driven decision-making, team coaching and development, portfolio management, resource allocation, risk management, stakeholder alignment, agile/hybrid delivery methodologies, global team leadership
Preferred skills
Transforming PMOs in hyper-growth high-tech organizations, defining end-to-end delivery standards, shifting focus to value realization
Technologies
Project management tools, KPI frameworks, agile/hybrid methodologies
Responsibilities
Standardize and implement project management tools, processes, and operating rhythms; Establish repeatable communication strategy frameworks for stakeholders; Develop and implement KPI frameworks measuring execution quality and business impact; Manage project and program capacity planning and resource allocation; Define end-to-end delivery standards including scope, planning, and budgeting; Serve as escalation point for PMO team to manage risks and blockers; Partner with senior leadership to drive continuous improvement; Deliver strategic insights on portfolio health and cross-functional dependencies
Seniority
Director, strategic leadership with hands-on team management
