Technical & Injury Management Specialist
Core
Provide technical guidance on complex workers compensation claims, develop injury management strategies, and coach claims teams within the NSW scheme.
Role type
Specialist IC injury management and claims technical advisor
Builds
Proactive injury management strategies and improved claims outcomes for workers and employers
Domain
Insurance / Workers Compensation / Personal Injury
Required skills
NSW workers compensation scheme expertise, injury management in fast-paced environments, long-term and litigated claims management, work capacity assessment, treatment approval knowledge, coaching and mentoring, stakeholder relationship building
Preferred skills
Ability to navigate complex legislative requirements, strategic problem-solving, team performance support
Technologies
AI-powered claims management tools
Responsibilities
Provide technical guidance to claims teams on complex claims and legislative requirements; Develop and implement proactive injury management strategies; Provide specialist coaching and one-on-one support to claims team members; Support teams with complex work capacity, treatment and long-term claim decisions; Review claims management practices and identify emerging trends and opportunities for improvement; Work with Team Leaders to develop strategies that support team performance and outcomes
Seniority
Mid-to-Senior, hands-on IC