Senior Community Operation Manager
Core
Senior community strategy partner for PlayStation's first-party portfolio, shaping community operations from early development through launch and live phases.
Role type
Senior IC community operations manager (gaming)
Builds
Player-first community experiences and engagement programs for major gaming IPs
Domain
Gaming / Interactive Entertainment
Deliverable
product features
Required skills
community strategy authoring, agency/vendor management, social platform governance (Discord, Reddit), cross-functional stakeholder alignment, data-informed decision making, launch operations
Preferred skills
multi-studio portfolio experience, player advisory program experience, GTM community planning
Technologies
Discord, Reddit
Responsibilities
Own relationships with PlayStation Studios community teams; co-author community strategies aligned with marketing GTM; embed with development and marketing teams; brief and QA agency partners for moderation and engagement; lead Community Council programs; run sentiment monitoring and reporting
Seniority
Senior, hands-on IC