Senior Product Surveillance Specialist (m/w/d)
Core
Managing product complaints, analyzing root causes, and coordinating corrective actions for medical devices.
Role type
Senior Product Surveillance Specialist
Builds
Field Safety Corrective Actions, recall management, and process optimization for orthopedic and sports medicine products.
Domain
Medical devices / Orthopedics / Arthroscopy
Deliverable
client delivery
Required skills
Product complaint management, root cause analysis, regulatory knowledge of medical device reporting, project leadership, statistical analysis, training development, cross-functional collaboration
Preferred skills
PowerBI, MS Office, Reklamationsmanagementsysteme (e.g., SmartsolveQuest), technical understanding
Technologies
PowerBI, MS Office, SmartsolveQuest
Responsibilities
Process national and international product complaints and coordinate their resolution; Analyze and clarify root causes of complaints in collaboration with sales, customers, suppliers, and internal departments; Identify notifiable events and escalate them to the Vigilance Team while supporting corrective measures and recalls; Participate in internal and external audits and drive continuous process optimization in complaint management; Onboard and train new employees and create necessary training materials; Lead projects and create complaint-relevant statistics; Act as a subject matter expert and collaborate closely with other departments and Arthrex Inc.
Seniority
Senior, hands-on IC
