Team Lead
Core
Lead daily operations and team performance at an immersive entertainment venue combining gaming, fitness, and social experiences.
Role type
Team Lead (Operations & Customer Experience)
Builds
Immersive game/fitness/party experiences for customers
Domain
Entertainment / Hospitality / Fitness
Deliverable
product features
Required skills
Team leadership, operational management, customer service, problem-solving, inventory management, basic technical troubleshooting, financial administration
Preferred skills
Experience in entertainment/hospitality/retail/fitness, ability to work in fast-paced environments, comfort with new technology systems
Responsibilities
Guide Game Facilitators and delegate tasks to ensure smooth venue operations, handle customer escalations and resolve complaints, manage financial and administrative tasks including reconciliations and payments, onboard and coach new team members, troubleshoot technical issues and maintain equipment, support corporate groups and special events
Seniority
Individual Contributor, operational leadership
