Service Delivery Manager
Core
Design, build, and continuously improve digital and AI-powered products enabling customers to start and complete journeys through digital channels.
Role type
Product Manager (Digital & AI)
Builds
Digital and AI-powered Customer Digital Interaction (CDI) products
Domain
Telecommunications / AI & Data
Deliverable
production ML models | product features
Required skills
Product vision and strategy, backlog management, sprint rituals, AI integration, risk management, stakeholder alignment, agile coaching
Preferred skills
Experience with agentic solutions, DevOps practices, architectural decision making
Technologies
AI frameworks, data-driven capabilities, agile tools
Responsibilities
Define and execute product vision and roadmap, own backlog and sprint rituals, integrate AI capabilities into production, manage UAT and go-lives, coach team members and drive agile practices
Seniority
Senior, hands-on IC