Software (Technical) Support Engineer (f/m/d)
Core
Troubleshoot, install, and validate software for semiconductor inspection tools in customer fabs.
Role type
Software (Technical) Support Engineer
Builds
Inspection tools for semiconductor and display manufacturing
Domain
Semiconductor materials engineering / Factory Automation
Deliverable
client delivery
Required skills
software testing, test case design, documentation, network technology, Microsoft Server administration, network topology analysis, application troubleshooting, simulator construction, OS performance analysis, database management, factory automation scenarios
Preferred skills
Computer Engineering or Electrical Engineering degree, 2-4 years experience, English fluency, German proficiency, analytical skills, organizational skills
Technologies
Microsoft Server, Network Topology, High Volume Manufacturing (HVM) tools, Early Learning Shipments (ELS), First In Fab (FIF) tools
Responsibilities
Analyze reported problems and validate solutions to deliver rapid resolution on systemic issues; Install and configure software on new product introductions and first-in-fab tools; Construct simulators and execute test plans to validate software releases; Provide on-going training to customers and customer engineers on tool operations and settings; Investigate high-value problems and systematic software failures in customer environments; Assist in analysis of customer OS performance and database management issues.
Seniority
Mid-level, hands-on IC