Formation en alternance - Manager Expérience Clients F/H
Core
Manage sales and checkout teams to deliver a seamless omnichannel customer experience at a retail location.
Role type
Customer Experience Manager (Apprentice)
Builds
Retail sales operations and customer service processes
Domain
Retail / Consumer Goods
Deliverable
client delivery
Required skills
Team leadership, sales performance analysis, omnichannel strategy, staff training, revenue target management
Preferred skills
Experience in retail management, knowledge of commercial policies
Technologies
POS systems, sales analytics tools
Responsibilities
Lead sales and checkout teams, analyze commercial performance indicators, develop revenue and meet economic targets, train staff on sales techniques, manage team rituals and integration
Seniority
Junior, hands-on IC (Apprentice)
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