Territory Distribution Manager
Core
Oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King's portfolio.
Role type
Territory Distribution Manager (Last-mile delivery operations)
Builds
Rider Network for LPG and other products
Domain
Energy (LPG) / Logistics
Deliverable
product features
Required skills
Rider recruitment and onboarding, Rider retention strategy, Safety compliance management, Performance management, Shop identification for distribution, Customer experience coaching, Data analysis for KPIs
Preferred skills
Experience in last-mile delivery operations, Experience monitoring operational changes on delivery efficiency, Experience preparing reports for senior management
Technologies
Dashboards
Responsibilities
Identify and onboard potential riders, Conduct KYC checks for riders, Develop initiatives to promote rider satisfaction and reduce attrition, Ensure riders have required PPE and safety equipment, Conduct performance discussions with riders, Identify shops that meet requirements for LPG cylinder storage and distribution, Coach agents on accuracy and professionalism, Develop rider CSAT, NPS, resolution time, and turnaround KPIs
Seniority
Mid-level, hands-on manager
