Service Delivery Manager
Core
Managing service delivery for public sector clients (government, hospitals, critical infrastructure) focusing on network, data center, and security solutions.
Role type
Service Delivery Manager
Builds
Secure and future-proof digitalization projects for public sector and critical infrastructure operators
Domain
Cybersecurity, Managed Services, Public Sector, Critical Infrastructure
Deliverable
client delivery
Required skills
IT service management, Cisco Systems expertise, ITIL 4 Foundation, ServiceNow, Microsoft Dynamics (NAV), Cisco Commerce Workspace, Smart Accounts and Smart Licensing
Preferred skills
Commercial or technical background, customer orientation, problem-solving
Technologies
ServiceNow, Microsoft Dynamics, Cisco Commerce Workspace
Responsibilities
Implementing secure digitalization projects, managing IT infrastructure operations, ensuring high availability and regulatory compliance (KRITIS/NIS2)
Seniority
Mid-level, hands-on IC
