Incident Management Semi Senior - 2803
Core
Coordinating and tracking platform incidents while developing features for a new SaaS platform.
Role type
Semi-senior Incident Manager / Software Developer
Builds
A new SaaS platform
Domain
Logistics / Last-mile delivery / Field Service
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Incident management, Agile methodologies (Scrum/Kanban), SLA tracking, Jira/Linear/ClickUp, Python (FastAPI/Django), JavaScript, PostgreSQL, Git, REST APIs
Preferred skills
ITIL framework, PSM/PSPO certifications, Logistics domain experience
Technologies
FastAPI, Django, SQLAlchemy, Bootstrap 5, Docker, GitHub
Responsibilities
Track incidents from opening to closure, prioritize and escalate based on impact/urgency, monitor SLA compliance, maintain dashboards and metrics, develop backend/frontend features for SaaS, conduct code reviews, integrate REST APIs
Seniority
Semi-senior, hands-on IC