Automation-Data Engineering / Analytics
Core
Driving data-driven transformation across IT operations by leveraging advanced analytics, machine learning, and Generative AI to improve service quality and digital employee experience.
Role type
Senior IC data engineering and AI/ML engineer (IT operations)
Builds
Production ML models, data pipelines, and Generative AI solutions (conversational AI, knowledge automation) for IT operations and service management
Domain
IT Operations / Service Management / Generative AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Python, data science and AI/ML frameworks, data engineering (ETL, pipelines, data lakes), cloud ecosystems (AWS/Azure), observability tools, translating business problems to analytical models
Preferred skills
Statistics, data modeling, AI concepts, continuous learning in emerging AI areas
Technologies
Python, AWS, Azure, Generative AI frameworks, observability tools
Responsibilities
Apply data analytics and predictive modeling to support continuous improvement in IT operations; Transform operational data into actionable insights; Enhance Digital Employee Experience (DEX) through proactive AI-driven issue identification; Develop and implement Generative AI solutions to optimize user journeys; Design, build, and maintain machine learning models to identify patterns and root causes; Build and manage data pipelines and data models to support analytics and AI initiatives
Seniority
Senior, hands-on IC
