Customer Excellence & Product Quality Manager (m/w/d)
Core
Managing product quality and customer service operations for a jewelry brand, ensuring high standards in customer interactions and product integrity.
Role type
Customer Excellence & Product Quality Manager
Builds
Customer satisfaction and product quality standards for BRUNA jewelry
Domain
Jewelry / Luxury Goods
Deliverable
client delivery
Required skills
Customer service, quality assurance, product knowledge, data analysis, cross-functional collaboration, process improvement
Preferred skills
Jewelry industry experience, attention to detail, empathy
Technologies
chatarmin, Shopify, logistics software
Responsibilities
Respond to customer inquiries via chat and phone, process orders and manage returns, conduct quality checks at the warehouse, analyze return and complaint data, build and maintain product knowledge resources, train colleagues on new collections
Seniority
Mid-level, hands-on IC