Service Delivery Leader - Banking
Core
Lead the transition of traditional testing portfolios into AI-led, autonomous quality ecosystems for the India Banking practice while managing complex, large-scale banking transformations.
Role type
Senior Service Delivery Leader (AI/GenAI & Technical Program Management)
Builds
AI-driven quality assurance ecosystems, automated testing pipelines, and outcome-based service contracts for banking clients.
Domain
Banking (BFSI) / Artificial Intelligence & Machine Learning
Deliverable
production ML models | product features | client delivery
Required skills
Generative AI integration, AI/ML model evaluation, predictive analytics, shift-left testing strategy, CI/CD orchestration, P&L management, CXO-level stakeholder management, team leadership (400+ members), banking domain expertise (Retail, Corporate, SME, Rural)
Preferred skills
None stated
Technologies
Generative AI tools, synthetic data creation frameworks, machine learning analytics, CI/CD pipelines
Responsibilities
Deploy GenAI tools for test case generation and self-healing automation; establish AI/ML quality assurance frameworks; manage a portfolio of 25+ parallel banking projects; orchestrate continuous testing within developer workflows; own P&L, margins, and manpower planning for a large revenue portfolio; convert BAU engagements into outcome-based contracts; mentor a cross-functional team of 400+ members; standardize testing processes across banking lines.
Seniority
Senior, hands-on IC with strategic leadership
