Professional Services Lead (All genders) - Tradebyte
Core
Design, pilot, and launch next-generation Managed Trading Services for e-commerce brands, translating domain expertise into scalable service products.
Role type
Professional Services Lead (Service Design & Incubation)
Builds
Managed Trading Services, service blueprints, and scalable product features for e-commerce brands
Domain
E-commerce / Fashion & Lifestyle
Deliverable
production ML models | product features | client delivery
Required skills
Service model architecture, squad leadership, productizing expertise, commercial design, pilot-to-scale transition
Preferred skills
Experience delivering world-class services, knowledge of e-commerce operations
Technologies
N/A
Responsibilities
Define service levels (SLAs) and standard operating procedures (SOPs); lead cross-functional squads to incubate new service lines; translate manual service requirements into automated tooling; develop pricing and commercial models for new services
Seniority
Senior, hands-on IC