Senior QA Engineer - Claiming Experience

AirHelp is a global tech company specializing in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. We are looking for a Senior QA Engineer to join our team, responsible for core Claiming Experience (Documents and Communication) domains at AirHelp. While this role includes exploratory testing, it moves beyond traditional manual QA, focusing heavily on automation and quality strategy. You will help evolve how quality is built, tested, observed, and owned. Working closely with developers, product managers, and stakeholders, you will improve confidence in daily deployments through automated and exploratory testing, modern observability practices, and AI-assisted workflows, while helping shape a pragmatic quality strategy for complex document and communication flows across our range of products. You will be collaborating closely with a team of 6 developers, with a tech stack that includes Typescript and Ruby. This is a hybrid role based in Kraków, Gdańsk or Warsaw.

Salary

• If you join us as a contractor (for specific projects): 19,000 - 25,000 PLN net + VAT on B2B contract
• If you join us as a full-time employee: 16,500 - 22,500 PLN gross/month

What you’ll drive

Own and evolve the test automation strategy for critical Claiming Experience flows around Documents and Communication.

Design, build, and maintain reliable automated tests using tools such as Playwright, Postman/Bruno, and CI/CD pipelines.

Help shorten feedback loops by improving how quickly developers can validate changes before and after deployment.

Enable developers to take greater ownership of quality by introducing practical testing patterns, pairing on test design, and sharing best practices.

Use AI-assisted testing, AI agents, prompt-driven workflows, and automated investigation techniques to improve test generation, debugging, and regression analysis.

Improve quality observability by helping the team understand where failures happen, how often they happen, and what signals should trigger deeper investigation.

Collaborate with developers, product managers, and stakeholders to identify risk areas early and define the right level of testing for each product change.

What you’ll deliver in your first 12 months

Improve confidence in daily deployments by strengthening automated coverage for the most critical document and communication flows.

Shorten regression verification time by introducing faster, more reliable, and better-targeted automated test suites.

Build a pragmatic testing strategy for AI-assisted and AI-powered workflows, including how we validate AI outputs, investigate failures, and prevent regressions.

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