Service and Quality Delivery Manager (m/f/d)
Core
Lead investigations of data incidents and root cause analysis, coordinate external vendors, and develop service metrics to ensure data quality and platform stability.
Role type
Senior Service and Quality Delivery Manager
Builds
Data quality resolutions, service metrics dashboards, and process enhancements for data pipelines
Domain
Data Operations / Data Governance
Deliverable
dashboards & analysis
Required skills
SQL, Python, root cause analysis, vendor coordination, data governance compliance, service metrics development, process automation, data storytelling, presentation to stakeholders, data mining
Preferred skills
Azure Databricks, big data storage platforms, project management tools, agile coordination
Technologies
SQL, Python, Microsoft Power BI, Tableau, Azure Databricks, Windows
Responsibilities
Lead investigations of data incidents and root cause analysis (RCA), Coordinate external vendors and third-party partners for support execution, Collaborate with Data Governance team on quality resolutions, Partner with Product teams to improve data pipelines and platform stability, Develop and maintain service metrics and reporting dashboards, Support continuous improvement initiatives by driving automation
Seniority
Senior, hands-on IC
